If you have a problem, complaint, or just some
feedback please don't hesitate to contact us. We'll
do our best to sort things out as soon as possible.
- Call us on 0800 255 855 between 8:00am and 5:00pm, Monday to Friday
- Email us at email@example.com
- Write to us at:
PO Box 10132
What is our complaints process?
Once we have received your complaint, we will
contact you within three working days to confirm we
have received it.
If your complaint is installation related, we'll
refer your complaint to the installer. The
installer will then be responsible for resolving
the issue, however, we will continue to monitor and
facilitate the complaint until we have reached a
If your complaint is product related, we kindly ask
if you could provide photos. If photos cannot be
provided then we will arrange a site visit. Once we have
received all information relating to your complaint
we will contact you and arrange a suitable
resolution that is suitable for both parties
within 20 working days. Sometimes complaints may
require additional investigation time.
If we think your complaint is related to our
service, we'll contact you directly to work through
the issue with you. We always aim to resolve all
complaints as soon as possible; however, the nature
of your complaint will determine the time it
takes to be resolved.
If you're not satisfied
We are a Consumer Trusted business. You may
contact the Consumer NZ Advisory service 0800 266
786 or firstname.lastname@example.org
As a New Zealand manufacturer, we endorse and
recognise all rights of the consumer under the
Consumer Guarantees Act 1993.