Carpet Installation

Pre-Installation Preparation

To help us do a perfect job for you, there are some activities that are needed in preparation for our arrival to install your carpet or flooring.

Ensure that all paint on skirting boards and walls in areas to be carpeted has had time to set and harden. The timeframe we recommend for this is at least one week between the final coat and flooring installation. Scuff marks are the nature of the job and are often hard to avoid, so ensure that you have some paint left over for any touch-ups that may be required.

If you are uplifting your existing carpet, you can leave the existing smoothedge around the perimeter as this can be reused. If your carpet was nailed, stapled or glued, all existing product needs to be removed entirely.

Ensure the installers have a clear and safe path to carry the rolls of carpet onto the site.

Will I see joins in may carpet?

There is always a possibility of join/seam visibility. In general, heavier weight cut pile carpets will hide seams best, whereas looped carpets could show more. Natural light will also play a role to whether you notice a seam or not. No seam is completely invisible but we do our best to hide seams and make them less noticeable. Talk to your Carpet Mill Sales Rep about getting a join plan prior to installation to ensure you are happy with where we have placed the joins.

Do I need to be home for the installation?

You do not need to be home on the day of the installation. You can instruct the team at Carpet Mill where you have left a key. If uplift/disposal or furniture shifting has been requested just ensure that all areas are cleared and ready for your new flooring.

Does the power need to be on for the installation?

Yes, power does need to be on for your new carpet installation.

What is door trimming, and do you offer this service?

Door trimming is planning the bottom of your doors following the installation of your carpet to ease movement. We do not offer door trimming services. We recommend getting a professional to plane these once your carpet has been fitted. Door trimming is required if the new carpet and underlay are thicker than the existing carpet pile and may affect the door opening/closing.

What do I do with the leftover flooring from my installation?

There is always an extent of wastage left over from a job that will be left on site. Carpet Mill minimises wastage by shape cutting and carefully planning each job to ensure you are not paying for more than you have to.

Do your installers repair squeaky floorboards?

No, this does need to be done prior to our installers arriving by your builder or carpenter.

What does furniture shifting include?

If furniture shifting has been included in your quote as requested, the installers will move the large items of furniture in order to install your new carpet. Small items, breakables, soft furnishings, pianos and electronics need to be moved prior to the installers arriving on site.

The Best Practice Guidelines for Carpet Floor Coverings Planning and Installing set out industry recognised methods for planning and installation that supports retail, supplier, installers and apprentice training.

The purpose is to make available flooring information for everyday flooring practices that are collectively supported by the flooring industry via the Floor NZ website. Where further information is needed a link with further direction is included.

The information provided are guidelines for best practice and do not replace or are a substitute for Industry standards, Government or local Legislative Acts, Codes or Manufacturer recommendations.

Carpet Care

Stain guide for Nylon Carpets

Please see below the recommended process for removal of stains in your Type 6 Nylon Carpets.


  1. Dry cleaning fluid
  2. Nail polish remover
  3. Detergent mix two tsps. Mild liquid detergent mixed with two cups water.
  4. Lukewarm tap water
  5. Vinegar solution one cup vinegar to two cups water.
  6. Ammonia solution two tbsps. Household ammonia to one cup water.
  7. Dry Stain Remover
  8. Professional clean advised


  • Acne medication: 1,3,6,5,4,8
  • Alcoholic beverages: 3,6,5,4,7,8
  • Bleach: 3,4,8
  • Blood: 6,3,4 (cold), 7, 8
  • Candle wax: 2,1,8
  • Charcoal: 9,3,7,8
  • Chewing gum (freeze with ice, then chip away): 1,8
  • Chocolate: 3,5,4,7,8
  • Coffee/tea with milk/sugar: 3,5,4,7,8
  • Cosmetics: 2,1,3,6,5,4,7,8
  • Crayon: 1,3,8
  • Food: 3,6,4,8
  • Fruit juice: 3,6,5,4,7,8
  • Furniture polish (water based): 3,4,1,6,7,8
  • Furniture polish (solvent based): 2,1,3,6,5,4,7,8
  • Grass: 2,1,3,6,5,4,7,8
  • Grease: 1,3,4,8
  • Ink: 2,1,3,6,5,4,7,8
  • Lipstick: 2,1,3,6,5,4,7,8
  • Milk: 1,3,6,5,4,8
  • Mud: 3,4,8
  • Mustard: 3,5,4,7,8
  • Nail polish: 2
  • Oil: 1,3,7,8
  • Paint: 3,6,4,7,8
  • Plant food: 3,6,5,4,7,8
  • Rust: 5,3,4,7,8
  • Shoe polish: 2,1,3,6,4,7,8
  • Soft drinks: 3,6,5,4,7,8
  • Tar: 1,7,8
  • Toothpaste: 3,5,6,4,8
  • Urine wet: 3,6,5,4,8
  • Urine dry: 3,4,5,6,8
  • Vomit: 3,6,5,7,8
  • Wine: 4,3,5,7

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